Testimonials

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Ryan Lim
Full Star Full Star Full Star Full Star Full Star
6-18-2020
DEALERRATER
ashs1084
Full Star Full Star Full Star Full Star Full Star
6-18-2020
Everything went smoothly and perfect. They were able to...

Everything went smoothly and perfect. They were able to bring the vehicle to us during covid, which made the process so much easier. Highly recommend!

DEALERRATER
sos78
Full Star Full Star Full Star Full Star Full Star
6-15-2020
I dealt with salesman James O. He was very knowledgeable...

I dealt with salesman James O. He was very knowledgeable about the vehicles I test drove. I decided on the Mazda CX30 and couldn't be happier. I highly recommend Anderson Mazda of Crystal Lake for your next vehicle.

DEALERRATER
Dynamite
Full Star Full Star Full Star Full Star Full Star
6-13-2020
This is my second time purchasing from Mazda Crystal...

This is my second time purchasing from Mazda Crystal Lake. Always have a great experience, and happy with the services they gave at this dealership. Everyone is friendly and helpful. No pressure and they are willing to work with me on the price. I love my experience with both of my Mazda CX5. I recommend this dealership and Jordan as a sale person. He is knowledgable about the car and always willing to help.

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Bobbie Novak
Full Star Full Star Full Star Full Star Full Star
6-12-2020
Bobbie Novak

Excellent service even during covid! Made the buying process seamless

DEALERRATER
Shannie
Full Star Full Star Full Star Full Star Full Star
6-11-2020
Purchased my 3rd Mazda Saturday. The cars practically...

Purchased my 3rd Mazda Saturday. The cars practically sell themselves but was happy to have Ethan V. @ Anderson’s motors to show me all features

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ajay kumar
Full Star Full Star Full Star Full Star Full Star
6-8-2020
DEALERRATER
JEMot
Full Star Full Star Full Star Full Star Full Star
6-7-2020
Recently bought a Mazda from Anderson Mazda dealer in...

Recently bought a Mazda from Anderson Mazda dealer in Crystal Lake, I’ll. It was a pleasure working with Ethan and Dan. Everything went smoothly and I got the best deal for both my trade in as well my new car. The guys are the best making the buying experience as it should be, no pressure. Thank you. I would recommend the team at Anderson Mazda in Crystal Lake to anyone.

DEALERRATER
Drew
Full Star Full Star Full Star Full Star Full Star
6-6-2020
My son went to Anderson to buy his first car. The whole...

My son went to Anderson to buy his first car. The whole experience was top notch from everyone! Fair prices, no pressure, good follow-up. Highly recommend this dealer.

DEALERRATER
Studalark
Full Star Full Star Full Star Full Star Full Star
6-4-2020
This was the first time I was at this dealership . I felt...

This was the first time I was at this dealership . I felt like I was treated fairly and honestly. The salesman didn't try to push the more expensive car on me.

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John Grossman
Full Star Full Star Full Star Full Star Full Star
5-26-2020
John Grossman

Parts department is the best.

DEALERRATER
mark.downum
Full Star Full Star Full Star Full Star Full Star
5-21-2020
Great service, no hassle whatsoever.

Salesperson, managers were all great and easy to work with. No hype, no pressure, just focused on the customer's needs. i would definitely go back there for another vehicle.

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John Dickson
Full Star Full Star Full Star Empty Star Empty Star
5-19-2020
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Cade0906
Full Star Full Star Full Star Full Star Full Star
5-14-2020
Great customer service during this COVID-19 situation....

Great customer service during this COVID-19 situation. Fair pricing and trade in value. Ethan Vange was wonderful to deal with. Finance Department worked with us to make the car buying experience effortless.

DEALERRATER
silaprati
Full Star Full Star Full Star Full Star Full Star
5-1-2020
Michelle was the best ! Worked with us through several...

Michelle was the best ! Worked with us through several last minute choices and changes to our original ideas to help get us a car that we would be very happy with. Realizing also that the normal business routines were more difficult with all the pandemic protocols ! Thank you

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Gregory Gleyzer
Full Star Full Star Full Star Full Star Full Star
4-2-2020
Gregory Gleyzer

BMW of Crystal Lake is definitely 5 star dealership! I had a wonderful experience purchasing my new x7 at Anderson Motor Company. Heather Lublink was extremely helpful without being pushy at all. She is very professional, polite, and knows her products well! I have already recommended this dealership to a friend in the market for a new BMW, and I certainly will go back myself in the future.

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Steve Rady
Full Star Full Star Full Star Full Star Full Star
3-17-2020
Steve Rady

Best BMW place in Illinois. Their labor rate is lower than most dealers and don't try to rip you off with things you don't need.

DEALERRATER
Nick Terry
Full Star Full Star Full Star Full Star Full Star
3-16-2020
Ethan sets the bar for a positive dealership experience

Typically, I buy and sell my vehicles through private parties, but I was tempted to come and look at some of the used car selections at Anderson Crystal Lake. I normally cringe at what I think is the typical car dealership experience (which was reinforced at another dealership later in the day), but was pleasantly surprised at the helpfulness displayed by Ethan Vange. Ethan expertly guided us through the car-buying process. While test driving the vehicles, he explained most of the bells and whistles, yet wasn't shy to admit ignorance if he didn't know something. He quickly researched or made note to get me accurate information back at the dealership. I was also impressed at his ability to simplify and clarify the finance portion of the conversation. While we did not end up purchasing that day, Ethan offered to keep a watchful eye out for the particular make and model for which I've been searching. I've been encouraged to not give up on the idea of buying from a dealership thanks to the honesty, helpfulness, and professionalism exhibited by Ethan.

DEALERRATER
Shahid
Full Star Full Star Full Star Full Star Empty Star
3-16-2020
Overall I can say it was a great experience, different...

Overall I can say it was a great experience, different than a typical car buying experience. Sales was not pushy and we were able to get to a deal in timely manner within two times back and forth pricing. Ethan was awesome from Sales and his manager Nicholas who finalized deal was good too. Leah from online team was great in communicating all along. Rich from finance was good in getting papers done efficiently. However being small dealership with one finance guy, we had to wait a lot for our turn. One minor gripe - I requested to get tires exchanged from my trade-in to the Cx-9 I bought after our initial deal and before official paper signups but was told that can not be done. In my opinion that could have been easily accommodated for an overall fine experience. It dampened little bit.

DEALERRATER
haasedvm
Full Star Full Star Full Star Full Star Full Star
3-12-2020
Great service, nice people.

Jim Orton did a great job finding the exact car we wanted and the sales experience was complete and efficient. It was my second purchase from this dealer.

DEALERRATER
Icon Building Group
Full Star Full Star Full Star Full Star Full Star
3-11-2020
Unbelievable team and extremely helpful especially Ethan...

Unbelievable team and extremely helpful especially Ethan Vange. They provided assistance for me the other day immediately although many people were present. Since I wasn’t certain what I was looking for they went up and beyond by providing a variety of options. Providing this type of service worked in their favor since I ended up buying 2 vehicles. You can tell it starts from the top and that you can count on the entire Anderson Team to be extremely professional if it’s trading in, purchasing, financing, and service. To date I have bought 6 vehicles and will definitely be back for my 7th in the near future. Thanks Again

DEALERRATER
Heather H
Full Star Full Star Full Star Full Star Full Star
3-10-2020
Quick and Easy Purchase

This was my first experience with Mazda, and it was a great one. The sales staff were friendly and didn't make me wait around. Jordan answered all my questions and was extremely patient and never pushy. I went into the dealership thinking I would just take a look at a CX-5 even though I knew very little about it, and two days later, I had a new car. The experience was easy and painless thanks to the great staff at Anderson.

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Kenneth Palmer
Full Star Full Star Full Star Full Star Full Star
3-8-2020
Kenneth Palmer

Great place for your car repairs! I like their honesty, integrity, excellent customer service, quality work, and putting the customer first!

DEALERRATER
jmeyerhoffhuggins
Full Star Full Star Full Star Full Star Full Star
3-4-2020
This was my 1st time I ever considered purchasing a...

This was my 1st time I ever considered purchasing a Mazda. Everyone we dealt with was a pleasure to work with. The waiting areas and bathrooms were kept very clean

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Jr Ismael
Full Star Full Star Full Star Full Star Full Star
3-1-2020
Jr Ismael

Called to get my car in service and withing minutes, The service department called me back and put me on the schedule . I strongly recommend ! Thanks Dan and all the service department !

DEALERRATER
Donna.evans723
Full Star Full Star Full Star Full Star Full Star
2-29-2020
My daughter and I needed to replace our old cars. A big...

My daughter and I needed to replace our old cars. A big decision for both of us. After going to many different dealers and looking for over 6 months we chose Mazda of Crystal Lake! Jordan was knowledgeable and was able to help us finally make our decision for the CX5. Rich helped us move through the financial paperwork easily. We are both very happy with our new cars! Recommend highly.

DEALERRATER
BMWX3Luxury
Full Star Full Star Full Star Full Star Full Star
2-25-2020
First Service Visit for 2019 X3

John was helpful and informative. Easy to set up appointment and was in and out in no time. Waited while car was serviced. Chatted with my new friends at Crystal Lake BMW. I have worked with John on other occasions when I have had questions about my car or when I brought it in for a car wash. Thank you John.

DEALERRATER
Safety first for young drivers.
Full Star Full Star Full Star Full Star Full Star
2-22-2020
Michelle Canova was amazing to work with. We have twin...

Michelle Canova was amazing to work with. We have twin fifteen year old boys who were excited to purchase their first car. We told Michelle what we were looking for. She found a car that checked all boxes!!! (Price/safety/color/stereo/leather/size). We truly thought we would have to give up on some of the features. She nailed it selling us a Mazda 2016 CX5. Her sales style is so genuine. She made the day really special for the kids, treating them like adult car buyers. Can’t wait to work with her again when we’re ready for our next car purchase. LOVED HER!!!!!

DEALERRATER
jwaack0
Full Star Full Star Full Star Full Star Full Star
2-21-2020
Incredible experience

We were referred to Michelle from a work colleague and are we thankful for that! Michelle totally made us feel part of the Anderson BMW family and laid the foundation for a long-term relationship. There was no high pressure sales push, she listened to what we wanted and showed us multiple options in the comfort of the heated building. We were able to come to our own decision to buy, and be comfortable with that decision. Heather made the deal fit within our budget and was very fun to deal with, yes, I said fun buying a car! Rich made the paperwork quick and painless. The best car buying experience ever! And we LOVE the X1!!

DEALERRATER
kaseymanecke
Full Star Full Star Full Star Full Star Full Star
2-20-2020
After searching for about 8 months to find the perfect...

After searching for about 8 months to find the perfect car for me, Mazda was the best choice. Jordan was very helpful and knowledgeable about the CX-5. Everyone was friendly and welcoming!

DEALERRATER
TaylorBunker
Full Star Full Star Full Star Full Star Full Star
2-14-2020
Heather, Taylor, Bob, and Rich were very helpful with the...

Heather, Taylor, Bob, and Rich were very helpful with the deal on a X3. I recommend going to Crystal Lake BMW. They are no pressure sales and will are very informative and helpful.

CARGURUS
kkbruce
Full Star Full Star Full Star Full Star Full Star
2-5-2020

Took care of business ,.. all -good

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STEVE SARGUS
Full Star Full Star Full Star Full Star Full Star
2-1-2020
STEVE SARGUS

Great Experience during Lease process!! Heather (Sales Manager) was very professional and helpful during process. No hassle buying pressure, Returns calls promptly, Straight forward numbers, no hidden fee.

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BRIJESH PATEL
Full Star Full Star Full Star Full Star Full Star
1-24-2020
BRIJESH PATEL

Best customer service .Big thanks to Rob and Michelle for making sure I was taken care of .

DEALERRATER
Greg
Full Star Full Star Full Star Full Star Full Star
1-21-2020
So easy, no high pressure, very professional

All interactions were positive. I needed a quick replacement for my 1998 Volvo S70, and had a BMW X1 on my mind. They had a nice 2016 model available, certified (so I got benefit of keeping the warranty through the original end date). Rich: great financing options, no high pressure for the options. Michelle: highly professional, personable, well informed regarding the product and service, no high pressure. I am very satisfied.

DEALERRATER
Awickert
Full Star Full Star Full Star Full Star Full Star
1-15-2020
Pleasant no nonsense experience. Just what I was looking...

Pleasant no nonsense experience. Just what I was looking for. Ellen was patient and engaging. Thank you! I would recommend your dealership to anyone in the market for a quality car from a quality dealership.

DEALERRATER
Chirogirlgirl
Full Star Full Star Full Star Full Star Full Star
1-14-2020
We had a great experience at this dealer. Our sales...

We had a great experience at this dealer. Our sales person James was so helpful and knowledgeable. This is our first Mazda and we love it!

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Ethan Branfort
Full Star Full Star Full Star Full Star Full Star
1-7-2020
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Sha Andaloussi
Full Star Full Star Full Star Full Star Full Star
1-7-2020
Sha Andaloussi

Best sales team and best service team. Super kind people, got an amazing deal on my car and treated me with the upmost respect. I was very impressed with the speed they got my service appointment set up. Ellen from sales was awesome and the BMW GSM heather was also great. A special thanks the the GM for making sure I was properly taken care of. I can’t say enough good about this dealership 100% better than Lou Bachrodt.

DEALERRATER
Miranda
Full Star Full Star Full Star Full Star Full Star
1-7-2020
I was truly satisfied and impressed with my experience at...

I was truly satisfied and impressed with my experience at BMW and Mazda of Crystal Lake. Michelle was wonderful in helping me to find a car I was happy with and taking time to go over all the features. The process was made very easy for the buyer...no hassle. The dealership also did a great job with making the experience special for the buyer by creating a “Congrats on your new car” sign, which I enjoyed. I had a very wonderful experience. I was also introduced to multiple members of the team and made to feel very comfortable. 5 star rating all the way!!!

DEALERRATER
Denise
Full Star Full Star Full Star Full Star Full Star
1-5-2020
Jordan was amazing! Very patient with me and not pushy at...

Jordan was amazing! Very patient with me and not pushy at all! He really cares about the needs of his customers!! Thanks to Jordan, Jim and the whole Mazda team for making my car buying experience awesome!! I love my new Mazda!!

DEALERRATER
niemasz
Full Star Full Star Full Star Full Star Full Star
12-31-2019
Great Service

The buying experience was non-pressured and Ellen listened to what I was looking for. We were able to identify the perfect vehicle and at a reasonable price. Everything promised was delivered.

DEALERRATER
daqil
Full Star Full Star Full Star Full Star Full Star
12-28-2019
very helpful!

very helpful and great customer service made the process very smooth, Ellen helped us in finding the car we wanted and she was very helpful and professional in helping, making the process smooth and prompt, made it very comfortable. Would definitely recommend anyone to seek her.

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Roy Lagman
Full Star Full Star Full Star Full Star Full Star
12-27-2019
DEALERRATER
ryanwold9
Full Star Full Star Full Star Full Star Full Star
12-25-2019
Great customer service made the buying process easy and...

Great customer service made the buying process easy and hassle free. Helped get me an awesome finance deal! Definitely the best dealership I’ve worked with!

DEALERRATER
Rebecca
Full Star Full Star Full Star Full Star Full Star
12-24-2019
The whole staff was excellent, friendly and very...

The whole staff was excellent, friendly and very accommodating. They even surprised me with my luxcare package for interior protection. Right away. I lease. So I evaluate the dealership as much as I consider the car.