Anderson Motor Company

Testimonials

DEALERRATER
BWS2019
Full Star Full Star Full Star Full Star Full Star
11-5-2019
Great, personable and professional

Jordan helped me out and-- being someone in sales myself, for almost 15 years-- I can tell you confidently that he is a genuine service-first salesperson. He was professional and courteous and took time to consider my needs and budget in a way that balances out the businesses needs and goals. It was an amicable experience and I'd definitely tell others to "go see Jordan" at Anderson, because he'll take care of you.

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ingo betz
Full Star Full Star Full Star Full Star Full Star
11-5-2019
ingo betz

The experience is like the car the ultimate

GOOGLE
David Johnson
Full Star Full Star Full Star Full Star Full Star
11-2-2019
David Johnson

I couldn’t speak any higher of the team at BMW of Crystal Lake. Everyone from my salesman of Bob Miller to the managers of Heather and Dan did everything possible to not only find an amazing deal for me but make the whole sales process extremely comfortable, transparent, and enjoyable. They gave me not only the best deal by far but the best experience. I have visited many BMW dealerships and I can tell you without question none of them even compare to BMW of Crystal Lake. If you are in the market for a new BMW trust me when I tell you to make a trip out to Crystal Lake. You won’t regret it.

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Ken Elleson
Full Star Full Star Full Star Full Star Empty Star
10-15-2019
DEALERRATER
BMWGuy
Full Star Full Star Full Star Full Star Full Star
10-9-2019
New BMW X6

This one was a hard one to find and Michelle and Leah and Dan worked hard to put me in this SAV. I had to have certain options and BMW of Crystal Lake had it so, I was in the area and came by to check it out but had to get back home. So once I got home I called back and we put the deal together! This is my 10th BMW Auto which 7 have been brand new that I have ordered and one was European Delivery. Michelle had breakfast for us and a place all set up for our dogs to sit while getting the paperwork ready. I would recommend if your wanting a class act you should work with Michelle and Crystal Lake BMW. I love my X6 it looks nice in the stable next to my 2015 435i Coupe’ and my 1987 325i Convertible!

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Scott LaRose
Full Star Full Star Full Star Full Star Full Star
10-9-2019
Scott LaRose

Most of the time you have to wait, but they got me in within an hour of calling to get a tire fixed. I forgot to mention that I am from Southeastern MI so I had a long drive ahead that day. That said I wish we would have rotated the tires or they would have looked at the status of the tires and made a recommendation. Still 5 star and polite people. Thanks!

DEALERRATER
Lori
Full Star Full Star Full Star Full Star Full Star
10-5-2019
The sales team @ Mazda of Crystal Lake made my car buying...

The sales team @ Mazda of Crystal Lake made my car buying process effortless. They were very communicative and understanding of my needs. I would definitely recommend them!

DEALERRATER
luethm
Full Star Full Star Full Star Full Star Full Star
10-3-2019
Super Low Pressure and Pleasant Buying Experience

We went into this dealership with some preliminary discussions via phone and Internet with Leah Ruscitti who was very helpful and informative, but our actual in-store dealings were with Bob Miller. Bob introduced himself as a very low pressure salesman and he lived up to his word. We were trading in a car and we knew what it was worth. We also knew exactly which new car we wanted (model, color, options, etc) and how much that cost. Bob and his manager Derek were very straight forward, honest and efficient with our purchasing experiencing - no waiting 45 minutes while the manager had to "figure out his deal". The car we wanted was actually at a dealership in Madison, WI but was delivered to this dealership the very next day. Everything was handled expeditiously with professionalism and courtesy. From Leah, to Bob and Derek (Gruendermann) and to Rich Spears (who handled the final paperwork) -- everyone 'bent over backwards' to make our buying experience a good one. I highly recommend this dealership.

DEALERRATER
NPP
Full Star Full Star Full Star Full Star Full Star
10-1-2019
A great customer experience.

Michelle Canova went beyond the call of duty in providing the extra effort and her time to answer questions . She made the the purchase transaction very rewarding. She followed up with the sale and makes herself available to answer our questions about the vehicle both over the phone as well as in person.

DEALERRATER
Abby M.
Full Star Full Star Full Star Full Star Full Star
9-30-2019
Excellent Experience

Jordan was very informative. He really knew the product well and was able to answer all my questions. I did not go in looking to purchase a Mazda, but since he was so knowledgeable and helpful, I purchased this wonderful car. Excellent customer service skills! Thanks for everything Jordan!!! You Rock!!!

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Jo-Ann Barker
Full Star Full Star Full Star Full Star Full Star
9-29-2019
Jo-Ann Barker

Love the service here!

DEALERRATER
inethui
Full Star Full Star Full Star Full Star Full Star
9-26-2019
Excellent experience at the dealership

Ellen was so friendly and helpful for me to make decision on purchasing the BMW x5. I really enjoyed staying there and working with her.

GOOGLE
Andrew Lewallen
Full Star Full Star Full Star Full Star Full Star
9-24-2019
Andrew Lewallen

Everyone here was great! I did not walk in to buy a $100k bmw but I was treated like I was. Bob and Derrick were wonderful and very helpful. Got the car I wanted at the deal I wanted. No pushy sales tactics here just great customer service. The service manager even took a few minutes out of his day to answer a couple of mechanical questions I had about the engine. Will highly recommend to friends and family for sure! Best car buying experience I have ever had! Hopefully I’ll be a bmw owner for life and keep coming back here! Thanks again everyone!

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Shawn Condon
Full Star Full Star Full Star Full Star Full Star
9-22-2019
Shawn Condon

Outstanding service and was a pleasure dealing with entire staff. Bob Miller was the best I have ever dealt with. All around amazing team! Highly recommend.

DEALERRATER
Kalme
Full Star Full Star Full Star Full Star Full Star
9-19-2019
Satisfying experience in working with Bob Miller.

During my nine month search for my next car I visited with not only 3-other local Mazda dealers but also, looked at every major auto manufacture so to compare to the 2019 Mazda 3 (including a visit to Chicago 2019 Auto Show). My final choice was primarily based on best value for targeted affordability, quality and historic service record. Mazda won out because it met each of these with high merit and because Bob Miller and dealership staff provided me a good comfort level and confidence that they wanted my business.

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Jerrym Karl
Full Star Full Star Full Star Full Star Full Star
9-19-2019
DEALERRATER
AaronBMWX5
Full Star Full Star Full Star Full Star Full Star
9-10-2019
Great buy - BMW X5

Michelle and the team at BMW Crystal Lake we’re awesome to work with. I recommend everyone go see Michelle if you want the best car buying experience you’ve ever had. I purchased from out of state and they expedited my visit so I could get back on the road, and made sure I was comfortable and had the best experience as well. I will definitely buy my next BMW here!

DEALERRATER
Bimmer
Full Star Full Star Full Star Full Star Full Star
9-7-2019
The Place yo buy your car

The employees at this dealership were very courteous and friendly. All of my questions seem to be answered very honestly. The car I purchased was use however the service department did a excellent job preparing the car for sale. It was clean and looked almost new. I was happy to purchase this car from the dealer and have no buyers remorse. My sales representative, although new, was able to answer all of my questions and concerns

DEALERRATER
Alex
Full Star Full Star Full Star Full Star Full Star
9-5-2019
Easy, No-Hassle Car-Buying Experience

This was my first Mazda car-buying experience and it was overall very enjoyable. Excellent experience working with the staff of Anderson Crystal Lake - I did all of my initial inquiries and negotiation via email. The internet sales department (Leah, Alexandria) were incredibly responsive and attentive to my questions and requests. At no point in the process did I ever feel rushed or that my time was not valued. Upon arriving at the dealership to take delivery of the vehicle I was greeted by my salesman, Jordan - he was excellent, had a great positive/happy attitude, and again, very attentive to my needs/questions. I was in-and-out in just under 2 hours. As others have said, this dealership will go above and beyond to make any customer feel like family - the treatment and overall experience here was far superior to the local Mazda dealership 10 minutes from where I live. As a Wisconsin resident, I will not hesitate in the future to make the trip down to Crystal Lake to work with the Anderson team.

DEALERRATER
Scott
Full Star Full Star Full Star Full Star Full Star
9-5-2019
Great friendly service and follow-up.

Ellen was great to work with. She had great follow-up with questions and made purchasing my vehicle from BMW of Crystal Lake a pleasure.

DEALERRATER
BMWX3Luxury
Full Star Full Star Full Star Full Star Full Star
9-5-2019
Michelle Canova - Atypical Cars Sales Representative

Excellent experience working with Michelle. She is not the typical pushy car sales rep, she is attentive, patient, and genuinely interested in you. Kudos Michelle!

DEALERRATER
mjm2062
Full Star Full Star Full Star Full Star Full Star
9-3-2019
Awesome Car Buying Experience

Although this was my first Mazda purchase experience my fiancée recommended BMW and Mazda of Crystal Lake to me. She had bought two cars from them and they have not disappointed. Knowledgeable, courteous treatment all thru the car buying process.

DEALERRATER
Celloman
Full Star Full Star Full Star Full Star Full Star
8-28-2019
Great buying experience

This is an outstanding dealership that will make you feel like family. The sales department will work with you on your purchase. The service department goes above and beyond to help you out

GOOGLE
pawel kasprzyk
Full Star Full Star Full Star Full Star Full Star
8-28-2019
DEALERRATER
nk815
Full Star Full Star Full Star Full Star Full Star
8-27-2019
Easy car buying

I had only planned on test driving a CX-9, but it get right so I went with it. Bob was not at all pushy and made the long process of buying easy. I got a lot of creepy car salesman vibes at a lot of the other dealerships we went to. This was not one of them.

DEALERRATER
TheBlackPope
Full Star Full Star Full Star Full Star Full Star
8-25-2019
Excellent follow-up, no pressure, very informative.

Bob Miller was very sincere, informative and patient. No pressure. No hassle. Heather assisted several times in coaching and tutoring me through the operative details of the car. Both actually followed up with me after the purchase.

GOOGLE
Jack Reeves
Full Star Full Star Full Star Full Star Full Star
8-25-2019
DEALERRATER
Kpiller
Full Star Full Star Full Star Full Star Full Star
8-23-2019
Very relaxed/enjoyable experience!

Jordan make the car buying experience enjoyable from the beginning! He greeted us immediately and asked how he could help. He was not pushy. Very knowledgeable about the cars - happy to answer any questions, and if he didn’t know he found the answer. He was even so nice as to good pick up another car from Anderson Volkswagen for my friend to test drive. Ask for Jordan if you go to BMW and you will actually enjoy buying a car!

DEALERRATER
Cisneros
Full Star Full Star Full Star Full Star Full Star
8-21-2019
Outstanding experience!

My wife and I had the best and most outstanding experience ever. We love our new Mazda6. Heather was amazing to work with and made the experience super fun and enjoyable. Thank you Mazda of Crystal Lake! 10 star!

DEALERRATER
aa_smit
Full Star Full Star Full Star Full Star Full Star
8-20-2019
Very positive experience

I would highly recommend choosing this dealership! I had such a great experience and it wasn’t stressful at all! I walked out with the car I wanted but didn’t think was obtainable thanks to the dedicated and compassionate staff members!

DEALERRATER
Happy1
Full Star Full Star Full Star Full Star Full Star
8-19-2019
Amazing Dealership!!!

Derek E, Derek G and Rich were awesome and very easy, not pushy in the slightest! By far the best experience Ive had in 30 years with a dealership. Definitely will be back! They were friendly and trustworthy and explained everything perfectly! Very, very happy here!

DEALERRATER
Zoom 16 Zoom
Full Star Full Star Full Star Full Star Full Star
8-18-2019
The Best!

The is a BMW / Mazda dealership so it was great to fine folks as knowledgeable in the Mazda product line as well as BMW. A Miata kindred spirit was what I was looking for and a kindred spirit is what I found. Thanks for making it pleasant and effortless.

DEALERRATER
PRM
Full Star Full Star Full Star Full Star Full Star
8-16-2019
New Mazda

I went to this dealership to get an oil change for my Mazda and I left the dealership with a new Mazda. I was looking for some info regarding a possible trade for a new vehicle and ended up getting such an excellent service from Jordan that I decided to purchase the vehicle on the spot. The whole process was smooth and without any pressure. Jordan was professional and helpful all the way. I would recommend this dealership to anyone.

GOOGLE
Nikolay K.
Full Star Full Star Full Star Full Star Full Star
8-12-2019
Nikolay K.

I purchased a pre-owned vehicle (non-BMW) from BMW of Crystal Lake and worked with Tyler and Derek. I drove the vehicle a few hundred miles a couple of days after the purchase and noticed a loud noise which was a bad front right wheel bearing. The repair was performed at a different dealer, and Derek agreed to work with me, and offer assistance on the repair. Good experience.

DEALERRATER
Gunter
Full Star Full Star Full Star Full Star Full Star
8-4-2019
Outstanding Experience All-Around

We have bought two cars from Bob Miller at BMW of Crystal Lake. Bob is the nicest sales person I have ever bought a car from in all of my years. Top-notch & very friendly! Really enjoyed my purchase experience!

DEALERRATER
Mymalea
Full Star Full Star Full Star Full Star Full Star
7-29-2019
2019 Miata RF purchase

The buying process was very easy! Our salesman Bob did not make us feel pressured in any way. Everyone was very helpful and the whole process went smoothly.

GOOGLE
Mark Hett
Full Star Full Star Full Star Full Star Full Star
7-29-2019
DEALERRATER
Ryan Domka
Full Star Full Star Full Star Full Star Full Star
7-24-2019
Fantastic and easy!!

Tyler and Rich were the best!! It is my first car and we went in to see what your dealership had to offer for a good price! Tyler came right out and was the coolest dude ever. Told us about the Mazda 3 and almost instantly sold us on it because of the great price! He got all of our paperwork done with extremely fast and knew exactly what he was doing. Got us water and snacks. Overall one of the best customer service experiences in my life. Rich was fantastic as well and made everything super easy to understand and quick. Was the most painless purchase for a car that me and my family have ever experienced!!

DEALERRATER
Paul
Full Star Full Star Full Star Full Star Full Star
7-21-2019
Excellent dealer

The car buying process was very quick and easy. Everyone we worked with did a great job from email exchanges to visiting the dealer. I highly recommend Anderson Crystal Lake.

DEALERRATER
Lori
Full Star Full Star Full Star Full Star Full Star
7-15-2019
Easy process

They were able to quickly identify what I needed and delver The finance process was quick and the trade in process went smoothly Team members pitched in as needed

DEALERRATER
ronedwardsrfd
Full Star Full Star Full Star Full Star Full Star
7-15-2019
Outstanding

It was a very nice experience Michelle handled it very well and very well pleased with the outcome I would recommend coming to BMW in Crystal Lake to all my friends

DEALERRATER
Dgillis
Full Star Full Star Full Star Full Star Full Star
7-13-2019
I came in looking to test drive & now I’m a new owner!!

Ethan Vance helped me with test driving multiple vehicles to find one best suited to me He did that and was awesome at explaining everything to me and answered all my questions and concerns

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John Dusek
Full Star Full Star Full Star Full Star Full Star
7-13-2019
DEALERRATER
Mar
Full Star Full Star Full Star Full Star Full Star
6-27-2019
World Class Sales Service

Bob Miller at BMW Mazda of Crystal Lake is a true passionate and very knowledgeable salesperson. Bob explained all mechanical and electronic components of a car in great details. I am sure he actually studied car manual. At the same time there was no pressure to make a purchase. After this visit we were shopping for Mazda CX-5 at several dealerships and none came close to professionalism we experienced at BMW Mazda of Crystal Lake. On the second visit, we asked for specific exterior, interior and engine configuration and while they did not have such car available, they were able to locate exactly what we were looking for. Bob and the General Manager Dan Brzozowski were very willing to work with us on a price without pressure or hassle and we made a deal. Bob personally brought located car to his dealership and made sure everything was up to our specifications. On a day we were picking up a car he took time to explain how to use all the features in our new Mazda CX-5. It was pleasure to work with Bob Miller and the whole Team at BMW Mazda of Crystal Lake. We highly recommend them.

DEALERRATER
rlniehaus
Full Star Full Star Full Star Full Star Full Star
6-25-2019
hassel free

The purchase of my new Mazda was easy and I did not feel pressured. Was a pleasure to deal with all involved with this purchase.

DEALERRATER
ChicagoBMWCouple
Full Star Full Star Full Star Full Star Full Star
6-24-2019
Product Genius Makes All The Difference

My wife and I have been in the market for a new vehicle for the past 4 months. We are both incredibly sensitive to gimmicks and the disingenuous pleasantries of most car sales people, and so it had been difficult for us to trust anyone during the process. Then we met Heather. Heather was kind and extremely knowledgeable about her products. She took the time to get to know us and our needs. She was not pushy or over-eager. She answered each and every one of our questions thoroughly. Her empathy and forthrightness were, in the end, factors in our decision to buy. The entire staff at BMW and Mazda of Crystal Lake are exemplary. They made us feel at home and immediately part of the BMW family. We will definitely recommend friends and family to them in the future.