Certified 2016 Mazda CX-5 Touring in Crystal Lake, IL

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Installed Options

Internet Special!
MSRP
$20,000
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Vehicle Details

Mileage 26,785
Trim Touring
Stock # PB17155
VIN JM3KE4CY4G0917155
Exterior Color Sonic Silver Metallic
Interior Color Black
Gas Mileage City:24 Hwy:30
Doors 4
Passengers 5
Engine Regular Unleaded I-4 2.5 L/152
Transmission 6-Speed Automatic w/OD
Drivetrain AWD
Carfax One Owner
Mazda Certified

Currently Viewing

2016 Mazda CX-5 Touring

Certified 2016 Mazda CX-5 Touring

Mileage: 26,785

MSRP
$20,000

Description

Call 815-455-4330 BMW Mazda of Crystal Lake. 2016 Mazda CX-5 in Sonic Silver Metallic, CX-5 Touring, 4D Sport Utility, SKYACTIV® 2.5L 4-Cylinder DOHC 16V, 6-Speed Automatic, AWD, Sonic Silver Metallic, Black w/Cloth Seat Trim. CARFAX One-Owner. 2016 Mazda CX-5 Touring AWD Sonic Silver...
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Additional Vehicle Information

  • Features
  • Specs

Features

Features

  • Mechanical
  • Safety
  • Technology
  • Exterior
  • Interior
  • Comfort

Mechanical

Drivetrain

Axle ratio 4.62
4WD type on demand

Brakes

Rear brake type disc
Front brake width 1.1
Rear brake diameter 11.9
Rear brake width 0.4
Front brake diameter 11.7
Front brake type ventilated disc
Braking assist
Electronic brakeforce distribution
ABS 4-wheel
Power brakes
Electronic parking brake

Suspension

Front suspension classification independent
Rear suspension classification independent
Front struts MacPherson
Rear suspension type multi-link
Rear spring type coil
Front stabilizer bar
Rear stabilizer bar
Front spring type coil
Front suspension type lower control arms
Rear shock type twin-tube gas
Front shock type twin-tube gas

Stability and Traction

Stability control
Traction control
Hill holder control

Engine

Alternator 100 amps

Safety

Safety

Rearview monitor in dash
Cross traffic alert rear
Impact absorbing seats dual front
Child safety door locks
Child seat anchors LATCH system
Energy absorbing steering column
Safety brake pedal system
Body side reinforcements side impact door beams
Camera system rearview
Blind spot safety sensor/alert
Crumple zones front, rear

Airbags

Airbag deactivation occupant sensing passenger
Side airbags front
Front airbags dual
Side curtain airbags front, rear
Side-curtain airbag rollover sensor

Security

Power door locks anti-lockout, auto-locking
Anti-theft system engine immobilizer, alarm with remote
2-stage unlocking doors

Mirrors

Side mirrors integrated turn signals
Side mirror adjustments power, manual folding

Technology

Audio System

Radio voice operated, touch screen display, AM/FM, HD radio
Auxiliary audio input Bluetooth, jack, USB, iPod/iPhone
Internet radio app Pandora, Stitcher, AHA
Antenna type mast
In-Dash CD single disc, MP3 Playback
Total speakers 6
Radio data system
Speed sensitive volume control

Telematics

Electronic messaging assistance with read function
Wireless data link Bluetooth
Phone hands free
Navigation system

In Car Entertainment

Infotainment MAZDA CONNECT™
Infotainment screen size 7 in.

Instrumentation

Trip computer
Driver information system
Clock
Gauge tachometer
Digital odometer
External temperature display
Warnings and reminders lamp failure, low fuel, engine oil, coolant, tire fill alert
Multi-function display
Fuel economy display MPG, range
Trip odometer 2

Exterior

Tires and Rims

Wheels aluminum alloy
Spare tire size temporary
Tire type all season
Spare tire mount location inside
Spare wheel type steel
Tire Pressure Monitoring System

Exterior Features

Exhaust tip color metallic
Front bumper color body-color
Mirror color body-color
Door handle color body-color
Rear spoiler roofline
Rear spoiler color body-color
Grille color black with chrome accents
Rear bumper color body-color
Exhaust dual tip
Window trim black

Lights

Daytime running lights
Front fog lights
Headlights auto off, halogen
Taillights rear center

Windows

Rear wiper intermittent
Window defogger rear
Power windows
Front wipers variable intermittent
Rear privacy glass

Doors

Liftgate window fixed
Rear door type liftgate

Interior

Seats

Driver seat power adjustments height, 6, reclining
Passenger seat manual adjustments height,
Passenger seat heated
Driver seat heated
Rear headrests 3, adjustable
Front headrests 2, adjustable
Front seat type bucket
Upholstery premium cloth
Rear seat type 40-20-40 split bench
Driver seat manual adjustments lumbar

Seatbelts

Seatbelt pretensioners front
Seatbelt force limiters front
Emergency locking retractors rear, front
Seatbelt warning sensor front
Rear seatbelts 3-point
Front seatbelts 3-point

Steering

Turns lock-to-lock 2.7
Steering ratio 15.5

Comfort

Convenience Features

Cupholders front, rear
Steering wheel tilt and telescopic
One-touch windows 1
Reading lights front, rear
Power steering variable/speed-proportional
Multi-function remote illuminated entry, panic alarm, proximity entry system
Cargo area light
Cruise control
Power windows lockout button
Overhead console front
Steering wheel mounted controls audio, cruise control, phone
Rearview mirror manual day/night
Power outlet(s) front, cargo area
Push-button start
Vanity mirrors dual illuminating
Assist handle rear, front
Center console front console with armrest and storage
Storage in dash, front seatback, sunglasses holder, door pockets, accessory hook

Comfort Features

Floor mat material carpet
Shift knob trim leather
Steering wheel trim leather
Door trim cloth
Armrests rear center with cupholders
Floor mats rear, front
Floor material carpet

Air Conditioning

Front air conditioning zones single
Rear vents second row
Front air conditioning
Air filtration

Specs

Specs

Drive Type

Drive Type AWD

Seating

Standard Seating 5
Max Seating 5
Head Room (front) 40.1 in
Head Room (rear) 39 in
Hip Room (front) 55.2 in
Hip Room (rear) 53.7 in
Shoulder Room (front) 57.5 in
Shoulder Room (rear) 55.5 in
Leg Room (front) 41 in
Leg Room (rear) 39.3 in
Seating Rows 2

Measurements of Size & Shape

Length 179.3 in
Width 72.4 in
Width (without mirrors) 72.4 in
Height 67.3 in
Wheelbase 106.3 in
Ground Clearance 8.5 in
Track Width (front) 62.4 in
Track Width (rear) 62.5 in

Measurements of Weight

Gross Vehicle Weight Rating 4566 lbs
Gross Vehicle Weight Range 4001-5000 lbs
Curb Weight 3589 lbs
Gross Combined Weight Rating 6109 lbs
Max Towing Capacity 2000 lbs

Truck Specifications

Max Payload 977 lbs

Interior Dimensions

Cargo Volume 34.1 cu ft
Passenger Volume 103.8 cu ft
Cargo Volume (rear seats down) 65.4 cu ft

Performance Specifications

Aerodynamic Drag 0.33 Cd
Turning Circle 36.7 ft
Acceleration (0-60MPH) 7.8 seconds

Fuel Tanks

Fuel Capacity 15.3 Gallons

Wheels and Tires

Front Tire Type P225/65R17
Front Wheel Diameter 17.0 x 7.0 in
Rear Tire Type P225/65R17
Rear Wheel Diameter 17.0 x 7.0 in

Awards

Award
10 Best Affordable Road Trip Cars (2016 Model)
- Edmunds

Award
Automotive Excellence Award: Brand Recommendation (2016 Model)
- Popular Mechanics

Award
Automotive Performance, Execution and Layout (APEAL) Study: Top Models in Segment (2016 Model)
- J.D. Power and Associates

Award
Best All-Around Performance (2016 Model)
- Automotive Science Group

Award
Best All-Around Performance Brand (2016 Model)
- Automotive Science Group

Award
Best Buy: Compact Crossover/SUVs (2016 Model)
- Consumer Guide Automotive

Award
Best Car Brand (2016 Model)
- US News

Award
Best Cars for Small Families (2016 Model)
- Cars.com

Award
Best Crossovers (2016 Model)
- Automotive Science Group

Award
Best Small SUV (2016 Model)
- Daily News Autos

Award
Best SUVs for the Money: Finalist (2016 Model)
- US News

Award
Buyers Choice: Best Overall Utility Vehicle of the Year (2016 Model)
- Autobytel

Award
Buyers Choice: Best Small SUV (2016 Model)
- Autobytel

Award
Editors Choice Awards: SUVs and Crossovers (2016 Model)
- Car And Driver

Award
Lowest Ownership Costs - Popular Brand (2016 Model)
- Intellichoice

Award
Top 10 Crossovers (2016 Model)
- Autobytel

Award
Top Family Vehicles: Honorable Mention (2016 Model)
- Edmunds

Award
Top Rated SUVs (2016 Model)
- Edmunds

Award
Top Recommended SUVs (2016 Model)
- Edmunds

Crash-Test Ratings

2016 Mazda CX-5 SUV AWD

Overall
Full StarFull StarFull StarFull StarEmpty Star
Front Crash Overall
Full StarFull StarFull StarFull StarEmpty Star
Front Crash Driver
Full StarFull StarFull StarFull StarFull Star
Front Crash Passenger
Full StarFull StarFull StarEmpty StarEmpty Star
Side Crash Overall
Full StarFull StarFull StarFull StarFull Star
Side Barrier Overall
N/A
Side Barrier Driver
Full StarFull StarFull StarFull StarFull Star
Side Barrier Passenger
Full StarFull StarFull StarFull StarFull Star
Side Pole Driver
Full StarFull StarFull StarFull StarFull Star
Side Combined Front
N/A
Side Combined Rear
Full StarFull StarFull StarFull StarFull Star
Rollover
Full StarFull StarFull StarFull StarEmpty Star

Green Score

EPA Green Score ( California LEV-II ULEV125 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
6
1
6
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
6
1
6
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
N/A

EPA Green Score ( Federal Tier 2 Bin 5 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
5
1
5
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
6
1
6
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
N/A

Testimonials

Dan Mohnen
Dan Mohnen
GOOGLE
8-7-2020
Full Star Full Star Full Star Full Star Full Star

Really like this dealership. Made car buying enjoyable and easy.

"Wonderful experience! I can't say enough about Michelle..."

lmigut1
DEALERRATER
8-2-2020
Full Star Full Star Full Star Full Star Full Star

Wonderful experience! I can't say enough about Michelle and Dan they were so helpful and really listened to my needs and wants. I will definitely recommend to others and definitely be returning in the future. Car buying really can be easy if you have the right people.

"Car buying experience was great!"

jwalton
DEALERRATER
7-28-2020
Full Star Full Star Full Star Full Star Full Star

Ethan was knowledgeable, knew most of the answers to questions and got me the answers he did not know. Very helpful, not pushy, he loves cars and wants customers to get the car that suits them with no pressure. Issues arose with scratch in the paint, they caught it, not me, had the back repainted. I am very happy with the dealership and Ethan. They are an hour from my home but worth the drive. Dan was also great to work with. I will recommend this dealer to friends!

Roman Gutsulyak
Roman Gutsulyak
GOOGLE
7-25-2020
Full Star Full Star Full Star Full Star Full Star

"Jordan is the go to Sales Person! He made purchase so..."

ynnep4179
DEALERRATER
7-21-2020
Full Star Full Star Full Star Full Star Full Star

Jordan is the go to Sales Person! He made purchase so easy. Helping every step w no stress/anxiety. Professional, respectful, knowledgeable, throughout whole process.

"James gave me an incredible customer service experience..."

talia072900
DEALERRATER
7-19-2020
Full Star Full Star Full Star Full Star Full Star

James gave me an incredible customer service experience in buying my first car! He was very knowledgeable and helped me with any questions and concerns I had!

"Julian and Jim helped me out, I love my new Mazda and am..."

Spencerk1003
DEALERRATER
7-14-2020
Full Star Full Star Full Star Full Star Full Star

Julian and Jim helped me out, I love my new Mazda and am incredibly thankful the sales team was as welcoming as they were informative. If you’re looking to upgrade your car I would highly recommend working with the sales department at Anderson.

Anjan Patel
Anjan Patel
GOOGLE
7-13-2020
Full Star Full Star Full Star Full Star Full Star

Great BMW service.

"I am a repeat customer who is disappointed with CL Mazda...."

rogerkeller
DEALERRATER
7-12-2020
Full Star Full Star Full Star Empty Star Empty Star

I am a repeat customer who is disappointed with CL Mazda. Problem getting feedback on CX-5 lease package and pricing from 1st sales person. Original quote was for 2019 and we wanted 2020. He was going on vacation so he referred me to another sales person who was not well organized and had problems with current incentive programs and availability. Had to go back 3 times to finally pickup SUV. Very disappointed and will not refer other friends to this dealer. Happy with our second CX-5 but dealer needs improvement.

"Please go see Michelle Canova! She is the best! She is so..."

meaganhandt
DEALERRATER
7-11-2020
Full Star Full Star Full Star Full Star Full Star

Please go see Michelle Canova! She is the best! She is so accommodating, knowledgeable, and honest with you! She will take great care of you! She is so hard working and deserves your business! I am so happy I worked with her! And I love the car I picked!

Kristopher Cordova
Kristopher Cordova
GOOGLE
7-8-2020
Full Star Full Star Full Star Full Star Full Star

Julian helped me out, gave me time to test the car, very attentive and quick to get answers for us. If you need help, look for Julian, he'll set you up with the car you want. Very satisfied with my purchase. (Also everyone else is very kind, never had good service at other dealers so this was a great change in pace for myself and my family)

Kevin Janaes
Kevin Janaes
GOOGLE
7-4-2020
Full Star Full Star Full Star Full Star Full Star
Ryan Lim
Ryan Lim
GOOGLE
6-18-2020
Full Star Full Star Full Star Full Star Full Star

"Everything went smoothly and perfect. They were able to..."

ashs1084
DEALERRATER
6-18-2020
Full Star Full Star Full Star Full Star Full Star

Everything went smoothly and perfect. They were able to bring the vehicle to us during covid, which made the process so much easier. Highly recommend!

"I dealt with salesman James O. He was very knowledgeable..."

sos78
DEALERRATER
6-15-2020
Full Star Full Star Full Star Full Star Full Star

I dealt with salesman James O. He was very knowledgeable about the vehicles I test drove. I decided on the Mazda CX30 and couldn't be happier. I highly recommend Anderson Mazda of Crystal Lake for your next vehicle.

"This is my second time purchasing from Mazda Crystal..."

Dynamite
DEALERRATER
6-13-2020
Full Star Full Star Full Star Full Star Full Star

This is my second time purchasing from Mazda Crystal Lake. Always have a great experience, and happy with the services they gave at this dealership. Everyone is friendly and helpful. No pressure and they are willing to work with me on the price. I love my experience with both of my Mazda CX5. I recommend this dealership and Jordan as a sale person. He is knowledgable about the car and always willing to help.

Bobbie Novak
Bobbie Novak
GOOGLE
6-12-2020
Full Star Full Star Full Star Full Star Full Star

Excellent service even during covid! Made the buying process seamless

"Purchased my 3rd Mazda Saturday. The cars practically..."

Shannie
DEALERRATER
6-11-2020
Full Star Full Star Full Star Full Star Full Star

Purchased my 3rd Mazda Saturday. The cars practically sell themselves but was happy to have Ethan V. @ Anderson’s motors to show me all features

ajay kumar
ajay kumar
GOOGLE
6-8-2020
Full Star Full Star Full Star Full Star Full Star

"Recently bought a Mazda from Anderson Mazda dealer in..."

JEMot
DEALERRATER
6-7-2020
Full Star Full Star Full Star Full Star Full Star

Recently bought a Mazda from Anderson Mazda dealer in Crystal Lake, I’ll. It was a pleasure working with Ethan and Dan. Everything went smoothly and I got the best deal for both my trade in as well my new car. The guys are the best making the buying experience as it should be, no pressure. Thank you. I would recommend the team at Anderson Mazda in Crystal Lake to anyone.

"My son went to Anderson to buy his first car. The whole..."

Drew
DEALERRATER
6-6-2020
Full Star Full Star Full Star Full Star Full Star

My son went to Anderson to buy his first car. The whole experience was top notch from everyone! Fair prices, no pressure, good follow-up. Highly recommend this dealer.

"This was the first time I was at this dealership . I felt..."

Studalark
DEALERRATER
6-4-2020
Full Star Full Star Full Star Full Star Full Star

This was the first time I was at this dealership . I felt like I was treated fairly and honestly. The salesman didn't try to push the more expensive car on me.

John Grossman
John Grossman
GOOGLE
5-26-2020
Full Star Full Star Full Star Full Star Full Star

Parts department is the best.

"Great service, no hassle whatsoever."

mark.downum
DEALERRATER
5-21-2020
Full Star Full Star Full Star Full Star Full Star

Salesperson, managers were all great and easy to work with. No hype, no pressure, just focused on the customer's needs. i would definitely go back there for another vehicle.

John Dickson
John Dickson
GOOGLE
5-19-2020
Full Star Full Star Full Star Empty Star Empty Star

"Great customer service during this COVID-19 situation...."

Cade0906
DEALERRATER
5-14-2020
Full Star Full Star Full Star Full Star Full Star

Great customer service during this COVID-19 situation. Fair pricing and trade in value. Ethan Vange was wonderful to deal with. Finance Department worked with us to make the car buying experience effortless.

"Michelle was the best ! Worked with us through several..."

silaprati
DEALERRATER
5-1-2020
Full Star Full Star Full Star Full Star Full Star

Michelle was the best ! Worked with us through several last minute choices and changes to our original ideas to help get us a car that we would be very happy with. Realizing also that the normal business routines were more difficult with all the pandemic protocols ! Thank you

Gregory Gleyzer
Gregory Gleyzer
GOOGLE
4-2-2020
Full Star Full Star Full Star Full Star Full Star

BMW of Crystal Lake is definitely 5 star dealership! I had a wonderful experience purchasing my new x7 at Anderson Motor Company. Heather Lublink was extremely helpful without being pushy at all. She is very professional, polite, and knows her products well! I have already recommended this dealership to a friend in the market for a new BMW, and I certainly will go back myself in the future.

Steve Rady
Steve Rady
GOOGLE
3-17-2020
Full Star Full Star Full Star Full Star Full Star

Best BMW place in Illinois. Their labor rate is lower than most dealers and don't try to rip you off with things you don't need.

"Ethan sets the bar for a positive dealership experience"

Nick Terry
DEALERRATER
3-16-2020
Full Star Full Star Full Star Full Star Full Star

Typically, I buy and sell my vehicles through private parties, but I was tempted to come and look at some of the used car selections at Anderson Crystal Lake. I normally cringe at what I think is the typical car dealership experience (which was reinforced at another dealership later in the day), but was pleasantly surprised at the helpfulness displayed by Ethan Vange. Ethan expertly guided us through the car-buying process. While test driving the vehicles, he explained most of the bells and whistles, yet wasn't shy to admit ignorance if he didn't know something. He quickly researched or made note to get me accurate information back at the dealership. I was also impressed at his ability to simplify and clarify the finance portion of the conversation. While we did not end up purchasing that day, Ethan offered to keep a watchful eye out for the particular make and model for which I've been searching. I've been encouraged to not give up on the idea of buying from a dealership thanks to the honesty, helpfulness, and professionalism exhibited by Ethan.

"Overall I can say it was a great experience, different..."

Shahid
DEALERRATER
3-16-2020
Full Star Full Star Full Star Full Star Empty Star

Overall I can say it was a great experience, different than a typical car buying experience. Sales was not pushy and we were able to get to a deal in timely manner within two times back and forth pricing. Ethan was awesome from Sales and his manager Nicholas who finalized deal was good too. Leah from online team was great in communicating all along. Rich from finance was good in getting papers done efficiently. However being small dealership with one finance guy, we had to wait a lot for our turn. One minor gripe - I requested to get tires exchanged from my trade-in to the Cx-9 I bought after our initial deal and before official paper signups but was told that can not be done. In my opinion that could have been easily accommodated for an overall fine experience. It dampened little bit.

"Great service, nice people."

haasedvm
DEALERRATER
3-12-2020
Full Star Full Star Full Star Full Star Full Star

Jim Orton did a great job finding the exact car we wanted and the sales experience was complete and efficient. It was my second purchase from this dealer.

"Unbelievable team and extremely helpful especially Ethan..."

Icon Building Group
DEALERRATER
3-11-2020
Full Star Full Star Full Star Full Star Full Star

Unbelievable team and extremely helpful especially Ethan Vange. They provided assistance for me the other day immediately although many people were present. Since I wasn’t certain what I was looking for they went up and beyond by providing a variety of options. Providing this type of service worked in their favor since I ended up buying 2 vehicles. You can tell it starts from the top and that you can count on the entire Anderson Team to be extremely professional if it’s trading in, purchasing, financing, and service. To date I have bought 6 vehicles and will definitely be back for my 7th in the near future. Thanks Again

"Quick and Easy Purchase"

Heather H
DEALERRATER
3-10-2020
Full Star Full Star Full Star Full Star Full Star

This was my first experience with Mazda, and it was a great one. The sales staff were friendly and didn't make me wait around. Jordan answered all my questions and was extremely patient and never pushy. I went into the dealership thinking I would just take a look at a CX-5 even though I knew very little about it, and two days later, I had a new car. The experience was easy and painless thanks to the great staff at Anderson.

Kenneth Palmer
Kenneth Palmer
GOOGLE
3-8-2020
Full Star Full Star Full Star Full Star Full Star

Great place for your car repairs! I like their honesty, integrity, excellent customer service, quality work, and putting the customer first!

"This was my 1st time I ever considered purchasing a..."

jmeyerhoffhuggins
DEALERRATER
3-4-2020
Full Star Full Star Full Star Full Star Full Star

This was my 1st time I ever considered purchasing a Mazda. Everyone we dealt with was a pleasure to work with. The waiting areas and bathrooms were kept very clean

Jr Ismael
Jr Ismael
GOOGLE
3-1-2020
Full Star Full Star Full Star Full Star Full Star

Called to get my car in service and withing minutes, The service department called me back and put me on the schedule . I strongly recommend ! Thanks Dan and all the service department !

"My daughter and I needed to replace our old cars. A big..."

Donna.evans723
DEALERRATER
2-29-2020
Full Star Full Star Full Star Full Star Full Star

My daughter and I needed to replace our old cars. A big decision for both of us. After going to many different dealers and looking for over 6 months we chose Mazda of Crystal Lake! Jordan was knowledgeable and was able to help us finally make our decision for the CX5. Rich helped us move through the financial paperwork easily. We are both very happy with our new cars! Recommend highly.

"First Service Visit for 2019 X3"

BMWX3Luxury
DEALERRATER
2-25-2020
Full Star Full Star Full Star Full Star Full Star

John was helpful and informative. Easy to set up appointment and was in and out in no time. Waited while car was serviced. Chatted with my new friends at Crystal Lake BMW. I have worked with John on other occasions when I have had questions about my car or when I brought it in for a car wash. Thank you John.

"Michelle Canova was amazing to work with. We have twin..."

Safety first for young drivers.
DEALERRATER
2-22-2020
Full Star Full Star Full Star Full Star Full Star

Michelle Canova was amazing to work with. We have twin fifteen year old boys who were excited to purchase their first car. We told Michelle what we were looking for. She found a car that checked all boxes!!! (Price/safety/color/stereo/leather/size). We truly thought we would have to give up on some of the features. She nailed it selling us a Mazda 2016 CX5. Her sales style is so genuine. She made the day really special for the kids, treating them like adult car buyers. Can’t wait to work with her again when we’re ready for our next car purchase. LOVED HER!!!!!

"Incredible experience"

jwaack0
DEALERRATER
2-21-2020
Full Star Full Star Full Star Full Star Full Star

We were referred to Michelle from a work colleague and are we thankful for that! Michelle totally made us feel part of the Anderson BMW family and laid the foundation for a long-term relationship. There was no high pressure sales push, she listened to what we wanted and showed us multiple options in the comfort of the heated building. We were able to come to our own decision to buy, and be comfortable with that decision. Heather made the deal fit within our budget and was very fun to deal with, yes, I said fun buying a car! Rich made the paperwork quick and painless. The best car buying experience ever! And we LOVE the X1!!

"After searching for about 8 months to find the perfect..."

kaseymanecke
DEALERRATER
2-20-2020
Full Star Full Star Full Star Full Star Full Star

After searching for about 8 months to find the perfect car for me, Mazda was the best choice. Jordan was very helpful and knowledgeable about the CX-5. Everyone was friendly and welcoming!

"Heather, Taylor, Bob, and Rich were very helpful with the..."

TaylorBunker
DEALERRATER
2-14-2020
Full Star Full Star Full Star Full Star Full Star

Heather, Taylor, Bob, and Rich were very helpful with the deal on a X3. I recommend going to Crystal Lake BMW. They are no pressure sales and will are very informative and helpful.

kkbruce
CARGURUS
2-5-2020
Full Star Full Star Full Star Full Star Full Star

Took care of business ,.. all -good

STEVE SARGUS
STEVE SARGUS
GOOGLE
2-1-2020
Full Star Full Star Full Star Full Star Full Star

Great Experience during Lease process!! Heather (Sales Manager) was very professional and helpful during process. No hassle buying pressure, Returns calls promptly, Straight forward numbers, no hidden fee.

BRIJESH PATEL
BRIJESH PATEL
GOOGLE
1-24-2020
Full Star Full Star Full Star Full Star Full Star

Best customer service .Big thanks to Rob and Michelle for making sure I was taken care of .

"So easy, no high pressure, very professional"

Greg
DEALERRATER
1-21-2020
Full Star Full Star Full Star Full Star Full Star

All interactions were positive. I needed a quick replacement for my 1998 Volvo S70, and had a BMW X1 on my mind. They had a nice 2016 model available, certified (so I got benefit of keeping the warranty through the original end date). Rich: great financing options, no high pressure for the options. Michelle: highly professional, personable, well informed regarding the product and service, no high pressure. I am very satisfied.

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